Information Systems Development (ISD) evolves and creates new socio-technical Information Systems (IS) comprising processes, people and technologies. Indeed, ISD is more than the typical software development activities; it also must deal with the increasing systemic socio-economic, political and environmental problems. In practice, today’s business model largely depends upon the integration of software development (Dev) and information technology operations (Ops). DevOps aims to shorten the systems development life cycle and provide rapid and continuous delivery with high quality software and high business value to customers.

In this year’s edition we expect a dynamic sharing and discussion of ideas and experiences about innovative practices, methods, and technologies. We invite submissions from researchers and practitioners in all topics on managing IS development and, particularly aligned with the main theme of the conference, also encourage contributions on information technology operations in continuous delivery environments.

This track focuses on two broad areas: 1) methodologies for Information Systems (IS) development, and 2) IS development education. The goal is to create a forum of discussion and dissemination of novel, relevant and rigorous research as well as industrial, professional and practical experiences that address: 1) challenges and opportunities faced by various stakeholders in the development of IS, and 2) challenges and opportunities in the education of IS professionals.

A special interest is in research addressing these challenges and opportunities by taking into account the needs and characteristics of sustainable development, sharing economy, big data and information society, environmental and social responsibility, and by considering the IS as socio-technical systems. In this year’s edition we especially encourage contributions to further advance the foundations of IS development, and come up with innovative methodologies for IS development and operations in continuous delivery environments.

The track invites submissions on:

1. Theoretical foundations and best practices related to methodologies and modelling of IS from design to implementation, evaluation and impact assessment.
2. Theoretical foundations and best practices related to the design, implementation, evaluation, adoption, and use of IS in formal and informal educational contexts in IS development.
3. Theoretical and empirical contributions to understanding and shaping methodological and educational aspects in IS development.
4. Methodological contributions to IS development and IS development education.

Information Systems (IS) are contributing to transformative changes in business, society and environment hitting our working and everyday life. In this context, a number of issues can be identified related to technological, legal and organisational challenges and risks facing privacy, security and trust in IS development. Thus, it is important to understand the range of solutions which are available for providing secure, privacy-compliant, and trustworthy mechanisms for IS development.

Security concerns the confidentiality, integrity, availability and non-repudiation of data or involved information systems. Authentication and authorization mechanisms in order to prevent unauthorized users to access the system need to be guaranteed as well as. Concerning Privacy, both data protection and users’ personal information confidentiality have to be ensured, since humans and devices may manage sensitive information. This is often understood as compliance with national or international data protection regulation. Finally, Trust revolves around assurance and confidence that people, data, organizations, information or processes shall behave as expected ways; Trust may be analysed in different scopes and relationships, such as human to human, machine to machine, human to machine or machine to human. At a deeper level, trust might be regarded as a consequence of progress towards security or privacy objectives. In this sense, the promotion of security and privacy best practices builds end-user’s trust in IS development.

This track focusses on tackling the challenges of improving and expanding IS development trust capabilities to guarantee security and privacy.

This track welcomes original contributions in all aspects of security, privacy and trust (SP&T) in IS development. Authors are invited to submit papers of either practical or theoretical nature. In this year’s edition, we especially encourage contributions to further advance the state-of-the art in secure, privacy-compliant, and trustworthy mechanisms for IS development in continuous delivery environments.

Human-Computer Interaction (HCI) is an interdisciplinary research field that addresses the design, use, adoption, and evaluation of Information Technology with a focus on the interfaces between humans and computers. As such, HCI influences any interactive application, especially information systems (IS). Therefore, exploring, analysing, and understanding how HCI models, methods, tools, and practices could be incorporated into and positively affect the development life cycle of an information system is key and represents the central theme of this track. Understanding IS development from HCI can be studied from an individual, group, organizational, social, or cultural perspective.

In order to precisely identify where and how HCI can be incorporated into IS, it is important to state in which development stage (e.g., requirements engineering, early design, detailed design and analysis, programming, deployment, evaluation) and for which software quality property (e.g., ISO 25010 software quality factors such as usability, but not only).

Among these software quality properties are User Experience (UX) and Customer Experience (CX). UX expresses how a person behaves when interacting with an Is, by encompassing any form of HCI. Customer Experience (CX) is the result of every interaction a customer has with an organization as a whole, which goes beyond interacting merely with the IS of this organization. In order to achieve high-quality UX/CX in an organization's offerings, there must be a seamless merging of multiple disciplines, including marketing, graphical design, and interface development life cycle.

Submissions from researchers and practitioners discussing new and emerging issues or improvements of traditional approaches are welcome to this track. In this year’s edition, we especially encourage contributions to further advance the incorporation of human-computer interaction in continuous delivery of information systems.

Note that any submission to this track should identify which type of IS and which HCI model, method, tool or practice are of concerns. Any submission failing to identify those two aspects will not be considered. For example, a submission concerning a user interface of another type of system than an IS or without mentioning the system type.

Societies must tackle environmental issues and adopt environmentally sound practices. IT is a significant and growing part of the environmental problems we face today but it can also be part of the solution. Hence, we are ethically required to adopt a holistic approach to minimize the environmental impact of IS because it is our responsibility to help create a more sustainable environment.

IS infrastructure is placing a heavy burden on our electric grids and contributing to greenhouse gas emissions. Furthermore, IT hardware poses severe environmental problems both during its production and its disposal. But not only the infrastructure of the IS must be considered, the IS software implies also energy consumption. It is of prime importance to be conscious of the impact that a bad design or development of an IS' software can have on the energy required to run.

The public call upon IS sector is to green their IT systems by improving energy efficiency, using less harmful materials and fostering reuse and recycling. In this regard, we need to better understand the environmental impacts arising from IS, how products, services, operations, applications, and practices can be environmentally friendly, which are the standards or regulations to comply, and finally, how IS can help organizations and society with environmental issues.

We invite submissions from researchers and practitioners in all topics related to the design, development, and management of green and sustainable IS that may contribute to solve these problems in a long term. In this year’s edition, we especially encourage contributions to further advance the state-of-the art of green and sustainable IS development in continuous delivery environments.

The everyday practice of IS development is very diverse. IS development is becoming an increasingly important aspect of transforming business and society in a dynamic context characterized by fast change. Current IS development has to respond to an environment where technologies and innovations such as social media, big data, the Internet of things, mobile, blockchain and cloud computing are the drivers of digital transformation. Digital transformation significantly influences business strategies, processes, products and services by enabling new ways of working leading to an agile, innovative, efficient, and powerful new workforce.

The track welcomes original contributions in all aspects of IS development not covered by the other conference tracks. Authors are also invited to submit papers of IS development in combination with other methodological approaches such as co-design, open source, crowdsourced, and community-based development.